TERMS AND CONDITIONS

I. INTRODUCTORY PROVISIONS

1. These Terms and Conditions govern the mutual rights and obligations arising in connection with purchase contracts concluded between ARCARRA s.r.o., with its registered office at Legerova 1820/39, 120 00 Prague 2, Czech Republic, Company ID No. (IČO): 23480271, VAT ID (DIČ): CZ23480271, registered in the Commercial Register kept by the Municipal Court in Prague under file No. C 427766, e-mail: info@arcarra.com (hereinafter the “Seller”), as the seller, and customers, via the online store operated by the Seller on the website located at www.arcarra.com (hereinafter also the “Website” or the “Online Store”).
2. A Buyer is any natural person or legal entity that concludes a purchase contract with the Seller via the Online Store. A Consumer is a natural person who, when concluding and performing the contract, is not acting in the course of their business activity or independent profession.
3. If the Buyer is an entity other than a Consumer under the above definition, relationships not governed by these Terms and Conditions are governed by the general provisions of the Civil Code. Pursuant to Section 2158(1) of the Civil Code, the provisions on contracts concluded with a consumer apply only to a purchase contract concluded with a Buyer who is a Consumer within the meaning of the above definition.
4. Legal relationships not governed by these Terms and Conditions are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and other related legislation.
5. The right of the contracting parties to agree on rights and obligations that differ from these Terms and Conditions is not excluded. Any such deviating arrangements must be agreed in writing and take precedence over the provisions of these Terms and Conditions.
6. The provisions of these Terms and Conditions form an integral part of the purchase contract. The purchase contract may be concluded in Czech or English. In the event of a discrepancy between the language versions, the Czech version prevails.
7. The Seller may amend or supplement the wording of these Terms and Conditions. This provision does not affect rights and obligations that arose during the period of effect of a previous version of the Terms and Conditions.

II. PRODUCT INFORMATION

1. The products offered via the Online Store are cosmetic products within the meaning of Regulation (EC) No 1223/2009 of the European Parliament and of the Council on cosmetic products.
2. The Seller declares that all cosmetic products placed on the market comply with the requirements of the applicable legislation of the European Union and the Czech Republic, in particular the requirements relating to the safety of cosmetic products.
3. All product information published on the Website is for information purposes only. Product photographs are illustrative and may differ in minor details from the actual product.
4. The products are not medicinal products and are not intended for the diagnosis, treatment or prevention of any disease. The effects of cosmetic products may vary depending on the individual characteristics of the user. The Buyer acknowledges that cosmetic products may cause individual reactions of the body and that their effects may differ from person to person. The Seller does not guarantee that any specific aesthetic or cosmetic result will be achieved.

III. ORDER AND CONCLUSION OF THE PURCHASE CONTRACT

1. The web interface of the Online Store contains information about the goods, including the prices of individual goods and the costs of returning the goods if, by their nature, the goods cannot be returned by ordinary postal means. Prices of goods are stated inclusive of value added tax and all related charges. Prices of goods remain valid for as long as they are displayed in the web interface of the Online Store. Prices of goods are not personalised on the basis of automated decision-making. This provision does not limit the Seller’s ability to conclude a purchase contract on individually agreed terms.
2. The Website also contains information on the costs of packaging and delivery of goods and on the method and time of delivery. The information on packaging and delivery costs stated on the Website applies only where the goods are delivered within the territory of the Czech Republic. Where the Seller offers free delivery, the Buyer’s right to free delivery is conditional on payment of a minimum total purchase price of the goods to be delivered in the amount specified in the web interface of the Online Store (as at the effective date of these Terms and Conditions CZK 2,500 including VAT; when paying in EUR, the corresponding amount stated in the web interface of the Online Store). If the Buyer partially withdraws from the purchase contract and the total purchase price of the goods in respect of which the Buyer has not withdrawn does not reach the minimum amount required for the right to free delivery under the preceding sentence, the Buyer’s right to free delivery ceases and the Buyer is obliged to pay the Seller the delivery costs.
3. The Buyer orders goods via the order form available in the Online Store, either without registration or via their user account. The order form contains in particular information about the goods ordered, the method of payment of the purchase price, the requested method of delivery of the goods ordered and information about the costs associated with delivery (hereinafter the “Order”).
4. Before submitting the Order, the Buyer may check and change all data entered. The Buyer submits the Order to the Seller by clicking the “ORDER WITH OBLIGATION TO PAY” button. The data stated in the Order are deemed correct by the Seller. Immediately after receiving the Order, the Seller confirms receipt to the Buyer by e-mail to the Buyer’s e-mail address stated in the user account or in the Order.
5. The purchase contract is concluded at the moment the Seller sends confirmation of the Order to the Buyer’s e-mail address, except where stock has been exhausted or the Seller has lost the ability to perform. The Seller reserves the right not to accept an Order, in particular in the event of an obvious error in the product price, unavailability of the product, suspicion of fraudulent conduct or circumstances preventing proper performance of the contract.
6. The Buyer agrees to the use of means of distance communication in concluding the purchase contract. Costs incurred by the Buyer in using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer, and such costs do not differ from the basic rate.

IV. PRICE AND PAYMENT TERMS

1. Prices of goods are stated in the web interface of the Online Store in Czech crowns (CZK) or in euros (EUR), according to the currency selected by the Buyer. Prices are stated inclusive of VAT and other statutory charges. The price and currency stated in the Order are decisive for the purchase contract.
2. Together with the purchase price, the Buyer is obliged to pay the Seller the costs of packaging and delivery of the goods in the agreed amount. Unless stated otherwise, the purchase price also includes the costs associated with delivery of the goods.
3. The Buyer pays the purchase price cashlessly via the payment gateway available at checkout, by payment card or by another payment method offered by the payment gateway (e.g. Apple Pay, Google Pay). The purchase price is payable upon submission of the Order. The Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s account or the payment service provider confirms that the payment has been successfully made.
4. When paying from an account held in a different currency, banks or payment service providers may charge their own fees or apply their own exchange rate. The Seller is not liable for such costs.
5. The Seller is entitled to require payment of the full purchase price before dispatching the goods to the Buyer. Section 2119(1) of the Civil Code does not apply. The Buyer acquires ownership of the goods upon full payment of the purchase price.
6. After payment of the price of the goods, the Seller issues the Buyer a tax document (invoice) and sends it in electronic form to the Buyer’s e-mail address.

V. DELIVERY OF GOODS

1. Unless stated otherwise in the web interface of the Online Store, the Seller delivers goods only within the territory of the Czech Republic. Delivery methods and their prices are stated in the web interface of the Online Store and are selected by the Buyer at checkout. Delivery times are indicative only. The risk of damage to the goods passes to the Buyer upon acceptance of the shipment.
2. If the Seller is obliged to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery. The Buyer is obliged to pay the costs associated with repeated delivery of the goods or with a different method of delivery.
3. Upon acceptance of the shipment, the Buyer is obliged to check its condition and to report any damage to the carrier and the Seller without undue delay.

VI. WITHDRAWAL FROM THE CONTRACT BY THE CONSUMER

1. The Buyer acknowledges that, among other things, it is not possible to withdraw from a purchase contract for the delivery of goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return once the Buyer has broken the seal, and in the other cases set out in Section 1837 of the Civil Code.
2. Apart from the above cases, a Buyer who is a Consumer is entitled to withdraw from the purchase contract without giving a reason within 14 days of the day of receipt of the goods. To meet the deadline, it is sufficient to send the notice of withdrawal before the deadline expires, either electronically to the e-mail address info@arcarra.com or in writing to the Seller’s registered office: ARCARRA s.r.o., Legerova 1820/39, 120 00 Prague 2, Czech Republic. The Buyer may use the model withdrawal form available on the Seller’s Website.
3. In the event of withdrawal from the contract, the purchase contract is cancelled from the outset. The Buyer shall send or hand over the goods to the Seller at the address of its registered office no later than fourteen (14) days from the day of withdrawal from the contract. The deadline is met if the Buyer sends the goods before it expires. The cost of returning the goods is borne by the Buyer.
4. The Seller shall refund to the Buyer all payments received no later than fourteen (14) days from receipt of the notice of withdrawal, using the same means of payment as the Buyer used, or by another means that does not incur additional costs for the Buyer. The Seller is entitled to withhold the refund until it has received the returned goods or the Buyer has provided proof of having sent them. The Seller is entitled to unilaterally set off its claim for compensation for damage to the goods against the Buyer’s claim for a refund of the purchase price.
5. If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded subject to the condition subsequent that, if the Buyer withdraws from the purchase contract, the gift contract in respect of such gift ceases to be effective and the Buyer is obliged to return the gift to the Seller together with the goods.

VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant provisions of the Civil Code and related legislation.
2. The Seller is liable to the Buyer for the goods being free from defects upon receipt, in particular that the goods correspond to the agreed description, type, quantity and quality, are fit for the purpose for which goods of this kind are normally used, are delivered with all related instructions and information for use, and comply with the legal requirements applicable to cosmetic products.
3. The following are not considered defects: a change in properties caused by improper storage or by use after the recommended period of use has expired; individual intolerance, an allergic reaction or other individual reaction of the body; and the fact that the Buyer did not achieve the expected cosmetic, aesthetic or other subjectively expected result.
4. A Consumer is entitled to complain of a defect that becomes apparent within two years of receipt of the product. If a defect becomes apparent within one year of receipt, the goods are deemed to have been defective upon receipt unless proven otherwise.
5. In the event of a defect, the Consumer may request repair of the product, delivery of a new product, a reasonable discount on the purchase price or withdrawal from the contract, provided the statutory conditions are met. If the defect is insignificant, the Buyer is not entitled to withdraw from the purchase contract. The Seller may refuse to remedy the defect if this is impossible or disproportionately costly.
6. Complaints may be lodged with ARCARRA s.r.o., Legerova 1820/39, 120 00 Prague 2, Czech Republic, e-mail: info@arcarra.com. When lodging a complaint, the Buyer is obliged to state their identification and contact details, the order number, a description of the defect complained of and the requested method of settling the complaint.
7. The Seller shall issue the Buyer a confirmation of receipt of the complaint stating the date the complaint was lodged, its content, the requested method of settlement and the Buyer’s contact details, and shall settle the complaint within the statutory period. After settling the complaint, the Seller shall issue the Buyer a confirmation of the method and date of settlement or, where applicable, a written justification for rejecting the complaint.
8. The Buyer is obliged to deliver the goods complained of to the Seller clean, hygienically sound and in a condition that reasonably allows the defect complained of to be assessed.

VIII. SAFE USE OF PRODUCTS

1. The Buyer acknowledges that the products sold are cosmetic products intended exclusively for external use, unless expressly stated otherwise for a specific product. The products offered by the Seller are not medicinal products and are not intended for the prevention, diagnosis or treatment of diseases.
2. Before using a product for the first time, the Buyer is obliged to read the instructions for use, the composition of the product and all recommendations and warnings stated on the product packaging or on the Seller’s Website.
3. The Buyer acknowledges that certain ingredients of cosmetic products may cause an individual allergic or other adverse reaction in sensitive persons. The Buyer is responsible for assessing their individual tolerance of the product’s ingredients.
4. In the event of a known allergy, hypersensitivity or other adverse reaction to any ingredient of the product, the Buyer is not entitled to use the product.
5. Before using a product for the first time, the Seller recommends carrying out a tolerance test by applying a small amount of the product to a limited area of skin and waiting at least 24 hours before full use.
6. In the event of any adverse reaction, in particular redness, burning, itching, swelling, rash or a similar reaction, the Buyer is obliged to stop using the product immediately and, if necessary, seek professional medical assistance.
7. The Buyer acknowledges that the effects of cosmetic products may be individual and may vary depending in particular on skin type, state of health, age, genetic predisposition, lifestyle, manner of use of the product and other circumstances beyond the Seller’s control.
8. Information provided on the Seller’s Website, in marketing materials or on product packaging is for information purposes only and does not constitute a health service, medical advice, diagnosis or treatment of any disease.
9. The Seller is liable for the safety of the products to the extent stipulated by the applicable legislation. The Seller is not liable for harm caused by use of the product contrary to the instructions for use, in breach of the manufacturer’s instructions, despite the Buyer’s known allergy or hypersensitivity, or as a result of other improper use of the product.
10. The Buyer acknowledges that the products must be stored in accordance with the instructions on the product packaging and out of the reach of children.
11. The Buyer is obliged to inform the Seller without undue delay of any serious adverse reaction associated with the use of the product, using the contact details provided on the Seller’s Website.

IX. OTHER PROVISIONS

1. All content of the Online Store, in particular trademarks, logos, photographs, videos, texts, graphic elements and design, is protected by the applicable intellectual property legislation. Any use of the content without the Seller’s prior written consent is prohibited.
2. The Seller handles consumer complaints by e-mail. Complaints may be sent to info@arcarra.com.
3. A Consumer has the right to submit a proposal for out-of-court settlement of a consumer dispute to the competent out-of-court dispute resolution body, which in the Czech Republic is: the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Prague 2, website: www.coi.cz.
4. The Buyer may be served at the Buyer’s e-mail address.
5. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), in relation to the processing of the Buyer’s personal data for the purposes of performing the purchase contract, negotiating the purchase contract and fulfilling the Seller’s public-law obligations, by means of a separate document (Privacy Policy).
6. The Buyer may consent to receiving commercial communications by means of a separate consent given in the Online Store. Further information on personal data can be found in the Privacy Policy.
7. The Seller fulfils its statutory obligations relating to the storage of cookies on the Buyer’s device by means of a separate document and the cookie settings available on the Website.

X. FINAL PROVISIONS

1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. By the choice of law under the preceding sentence, a Buyer who is a Consumer is not deprived of the protection afforded by provisions of law that cannot be derogated from by agreement and that would otherwise apply, in the absence of a choice of law, pursuant to Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
2. These Terms and Conditions and all legal relationships arising from them are governed by the laws of the Czech Republic, in particular the relevant provisions of the Civil Code.
3. Pursuant to Section 89a of Act No. 99/1963 Coll., the Code of Civil Procedure, the Seller and a Buyer who is an entrepreneur have agreed that the District Court Plzeň-město (Okresní soud Plzeň-město) as the court of first instance, or the Regional Court in Plzeň (Krajský soud v Plzni), as applicable, shall have local jurisdiction over all disputes arising from the purchase contract or related relationships. This provision does not apply to a Buyer who is a Consumer.
4. The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
5. The version of the Terms and Conditions in effect on the date the Order is submitted is decisive for the specific purchase contract.
6. These Terms and Conditions take effect on 25 September 2026.

This English version is provided for the Buyer’s convenience. In the event of any discrepancy between the Czech and English versions, the Czech version prevails.